At Giftooria.com, we prioritize customer satisfaction and strive to provide the best gifting experience. Our Refund and Return Policy outlines the conditions under which refunds, returns, or exchanges are applicable. Please read the following terms carefully.

1. Late Delivery

We understand the importance of timely deliveries, especially for special occasions. If an order is not delivered within the promised timeframe, we will issue a compensation coupon as an apology.

For orders placed under Special Express Delivery, only the standard delivery charges will be deducted, and the remaining amount will be refunded.

2. Complaints & Reporting Issues

If you receive a product that is damaged, defective, or incorrect, you must report the issue to our customer support team through the official contact methods listed on our website.

To process the complaint efficiently, customers are required to:

• Notify us about the issue as soon as possible.
• Provide clear images/videos as proof of the damage or defect.
• Follow the return process as instructed by our customer support team.

3. Damaged or Incorrect Products

We offer a 7-day return or exchange policy under the following conditions:
✅ A wrong, faulty, or defective product was delivered.
✅ The product arrived in a damaged condition (excluding damage due to customer handling).

🔹 Returns, refunds, or exchanges will not be processed for:
❌ Products damaged due to mishandling, negligence, or improper use by the customer.
❌ Items that have been used or altered after delivery.

4. Delivery Rescheduling & Reattempts

If a delivery attempt is unsuccessful due to the customer’s unavailability, incorrect address, or any other issue, and a reattempt is required, the customer will be responsible for paying the additional delivery charges.

Similarly, in cases where a product is missing, damaged, or requires reshipment, any applicable delivery fee for reattempting the delivery will be charged to the customer.

5. Rights & Limitations

Giftooria.com reserves the right to decline refunds, returns, or exchanges in the following cases:

• If the complaint is not supported with sufficient proof (e.g., images/videos).
• If the issue is reported after the specified return period.
• If the product does not meet the return eligibility criteria mentioned above.

6. Important Notes

• This policy applies to all standard, non-customized products.
• Customized and edible products (e.g., cakes, chocolates, personalized gifts) are non-refundable and non-exchangeable unless they arrive damaged or incorrect.

For any queries regarding refunds, returns, or exchanges, please reach out to our customer support team, and we will be happy to assist you.