At Giftooria, we take pride in curating premium, personalized corporate gifts that meet your expectations. Your satisfaction is our top priority, and we strive to deliver a seamless, hassle-free experience. Please review our updated Refund, Return, and Replacement Policy below.

Returns & Exchanges Policy

Due to the customized and personalized nature of our corporate gift items, returns or exchanges are not accepted unless one of the following applies:

  • You received a damaged product.
  • The product delivered is incorrect or defective.
  • The item was damaged in transit.

If you encounter any of the above issues, please notify us within 48 hours of delivery, and share clear photographs of the issue to validate your claim.

Return Policy for Edible Gifts

For perishable or edible items such as chocolates, cakes, or gourmet treats:

  • Requests for return must be made within 24 to 36 hours of delivery.
  • After this period, we regret that we cannot accept return requests for edible products due to their perishable nature.

Refund Policy

Refunds are offered under the following conditions:

  • The delivered product is significantly different from the design approved by the customer.
  • The item is damaged beyond repair and cannot be replaced.
  • We are unable to fulfill the order due to unforeseen circumstances.

Refunds are processed within 7–10 business days after approval and will be credited to the original method of payment.

Replacement Policy

We offer free replacements for:

  • Products that are defective or damaged during shipping.
  • Orders where an incorrect product was delivered.

To request a replacement, contact us within 48 hours of receiving your order, and provide photos as evidence.

Order Cancellation Policy

Orders may be canceled within 24 hours of placement. After this period:

  • Cancellations may not be possible, especially for bulk or customized orders that are already in production.

How to Request a Refund, Return, or Replacement?

To initiate your request, please:

  1. Email us at contact@giftooria.com with your order number and a detailed description of the issue.
  2. Attach clear photos of any damaged, incorrect, or defective items.
  3. Our team will respond within 2 business days to guide you through the next steps.

Need Assistance?

Our customer support team is here to help!
Call or WhatsApp us at: +92 321 3121865
Email: contact@giftooria.com

Thank you for choosing Giftooria – your trusted partner in premium corporate gifting. We’re committed to making every gift meaningful, memorable, and worry-free.