Refund, Return & Replacement Policy – Giftooria | Global Corporate Gifting

At Giftooria, we take pride in delivering high-quality corporate gifts tailored to meet your business needs worldwide. Your satisfaction is our top priority, and we are committed to ensuring a smooth and reliable gifting experience. Please review our detailed Refund & Return Policy below.

Returns & Exchanges

Due to the customized and personalized nature of our corporate gifting products, we do not accept returns or exchanges unless the item received is incorrect, defective, or damaged during shipping.

If you receive a damaged or incorrect corporate gift, please notify us within 48 hours of delivery and provide clear photographic evidence of the issue. Our support team will review your request promptly and assist you with a suitable resolution.

Return Policy for Edible Products

For edible gifts such as chocolates, cookies, cakes, or gourmet hampers, customers must report any issues within 24 to 36 hours of delivery. As these are perishable items, we cannot process returns or refunds beyond this timeframe.

Refund Policy

Refunds are processed under the following conditions:

  • The delivered gift item is significantly different from the approved design or description.
  • The item is damaged upon arrival and cannot be replaced.
  • The order cannot be fulfilled due to unforeseen operational circumstances.

Once approved, refunds will be issued within 7–10 business days to the original payment method.

Replacement Policy

We offer free replacements for:

  • Corporate gifts that arrive damaged, defective, or broken.
  • Orders where a wrong product was delivered.

To request a replacement, please contact us within 48 hours of receiving your order and share clear supporting images of the issue.

Order Cancellation Policy

Orders can be canceled within 24 hours of placement.
After this period, cancellations may not be possible, especially for customized, personalized, or bulk corporate orders that have already entered production or packaging.

How to Request a Refund, Return, or Replacement

  1. Email us at contact@giftooria.com with your order number and a description of the issue.
  2. Attach clear images of the damaged, defective, or incorrect item.
  3. Our customer support team will respond within 2 business days to guide you through the next steps.

For any questions or assistance, please contact our Giftooria Support Team at +92 321 3121865 or via email at contact@giftooria.com.